Shipping & Dispatch

How your order travels from Mumbai to your store.

Last updated: 16 July 2026

The short version: every order is quality-checked before packing, dispatched from Mumbai through established courier partners, and tracked. Courier charges are confirmed with you in advance — never a surprise on delivery. If transit damage happens, report it within 7 days with photos and we resolve it in writing.

Coverage — pan-India dispatch

We dispatch to every serviceable pincode in India from our Mumbai operations. Serviceability for your exact location is confirmed on WhatsApp before you commit to an order — share your pincode and we'll check it on the spot.

Dispatch timelines

We're honest about this rather than impressive: dispatch speed depends on design availability and quality-checking, and we will not skip QC to hit a date. What we commit to:

  • Your expected dispatch window is confirmed in writing on WhatsApp when your order is confirmed — before you pay.
  • If anything changes that window, you hear it from us proactively — not by having to chase us.
  • Samples generally dispatch faster than bulk orders since they skip production queues.

Quality check before packing

Every order — first sample carton or repeat bulk — is checked against the approved sample standard (fabric, stitching, finish) before it is packed and handed to the courier. Dispatch happens only after QC sign-off.

Courier handling & charges

  • We ship through established courier partners chosen for reliability on your route.
  • Courier charges are payable in advance and confirmed with you before dispatch — this applies to samples and to partial-COD orders alike (per our locked payment terms).
  • Packaging is done in-house as part of dispatch QC, appropriate to garment protection in transit.

Tracking

Tracking details are shared on WhatsApp as soon as the courier picks up your shipment, along with your GST invoice. You can follow the shipment yourself, and your account contact watches exceptions on our side.

Transit damage

If a shipment arrives damaged:

  • Report it on WhatsApp within 7 days of delivery, with photos of the outer packaging and the affected pieces. An unboxing video, if you have one, speeds everything up.
  • Where possible, note visible damage with the courier at the time of delivery.
  • Your account contact reviews the report and confirms the resolution — replacement or another remedy — in writing. See the returns policy for the full process.

Sample shipping

Samples are free — you pay only the shipping/courier charges, confirmed before dispatch. Sample shipments carry tracking like any other order.

Questions

Ask your account contact on WhatsApp, or see the contact page. Business hours: Mon–Sat, 10am–6pm IST.